Return Policy

Return Policy

At Silwish, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below.

1. Eligibility for Returns

You may return items within [X] days of receiving your order if:

• The product is damaged or defective.
• The wrong item was sent to you.
• The item does not match the description on our website.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service at silwishjewels@gmail.com within the return window.
2. Provide your order number and a brief description of the reason for the return.
3. We will provide you with instructions on how to return the item.

3. Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
• For other returns, you will be responsible for the return shipping costs.

4. Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within [X] business days.

5. Exclusions

The following items are not eligible for return:

• Customized or personalized items unless they are defective.
• Items returned after the specified return window.

6. Contact Us

For any questions regarding our return policy or to initiate a return, please contact us:

• Email: silwishjewels@gmail.com
• Phone: +91 9560299595